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Effective Communication Skills Training

effective communication skills training

Effective Communication Skills Training

Communication skills training is important because, if you are to prosper and achieve your goals in the current situation, then you need to communicate your message effectively.

Communication can be defined as: The transfer of information from one mind to another.

The transfer of information

In order to transfer information consider the following points:

  1. Clear definitions
  2. Logical order
  3. Reasoning
  4. Conclusions

Let us look at each one in turn

Clear definitions

A definition is "a statement of the essence of a class".

When you are speaking, or writing you must be able to define your terms. Define your terms by taking these three steps: 1. Name the context 2. Name the class 3. Name the distinguishing characteristics

Example:
Define "leader"

  1. Name the context
    In the context of business
  2. Name the class
    A leader is a member of a group or organisation
  3. Name the distinguishing characteristics
    Who is primarily responsible for the creation and communication of a clear goal and who then can motivate and inspire others to act to achieve the goal.

Let us rewrite the three steps together as a full statement

In the context of business, a leader is a member of a group or organisation who is primarily responsible for the creation and communication of a clear goal and who then can motivate and inspire others to achieve the goal.

Example
Define "Motivation"

  1. Name the context
    In the context of business
  2. Name the class
    Motivation is a positive emotional state
  3. Name the distinguishing characteristics

That is caused by:

  • Thoughts of the painful consequences that will occur or
  • Thoughts of pleasurable consequences that will occur if a certain task is done And thus results is a strong desire to do the task

Let us rewrite the three steps together as a full statement.

In the context of business; Motivation is a positive emotional state that is caused by:

  • Thoughts of the painful consequences or
  • Thoughts of pleasurable consequences that will occur, if a certain task is done and thus results in a strong desire to do the task.

Always define your major terms

If you fail to define your major terms then your audience will assume their own meaning to key terms, not yours.

And there are many words with multiple interpretations.

Assuming a business context; how would you define the following terms:

  • Power
  • Freedom
  • Honesty
  • Intelligence
  • Fairness
  • Wisdom
  • Success

Presumably, you want all the above principle to be operative where you work. How would they be defined in your particular context?

Exercise: Define the words above with the three-step method:

  1. Name the context
  2. Name the class
  3. Name the distinguishing characteristics

Logical order, reasoning and conclusions

Definitions give you the bricks of your content.

But a pile of bricks does NOT make a building.

To build some kind of coherent structure, you must lay the bricks.

You must organise your ideas and content into a coherent structure.

That means putting your ideas in order.

You have two fundamental options when it comes to organising ideas and information.

  1. You can state your Conclusions first- your reasons come second
  2. You can state your Reasons first - your conclusions come second

Example 1:
Conclusion first - reasons second

Conclusion first

Climate change based on Carbon is a political- economic device, not a scientific truth

Reasons second

The reason is that the atmospheric carbon level does not drive climate.

The geological, magnetic, tectonic, gravitational, orbital and nuclear activity of the plant

Earth and geological, magnetic, thermal, gravitational and nuclear activity of the sun are together, millions of times more important in shaping the earth's climate than is atmospheric carbon levels.

Example 2:
Reason first - conclusion second

Reasons first

The earth is an active planet: it displays geological, rotational, magnetic, tectonic, gravitational, orbital and thermo-nuclear activity.

The earth orbits the sun: the sun too is active: it too shows geological, rotational, magnetic, thermal, gravitational and thermo nuclear activity.

This cosmic activity of the sun and the earth when combined are together, millions of times more important in shaping the earth's climate than is the puny effect of atmospheric carbon levels.

Carbon levels are only 0.03 % of the atmosphere.

Water vapour makes up 3% of the atmosphere and is therefore a more serious greenhouse gas than is carbon - but they can't tax you on the amount cloud cover.

Conclusion last

Climate change based on Human Carbon levels is a political- economic device, not a scientific truth.

The point to remember
Always decide in advance whether you want to 1. Lead up to your conclusion or 2. State your conclusion, up front There is no ONE best way: each occasion should be judged in its context In order to transfer information please consider

1. Clear definitions
a) Name the context
b) Name the class
c) Name the distinguishing characteristics

2. Logical order, Reasoning, Conclusions
a) You can state your Conclusions first- your reasons come second
b) You can state your Reasons first - your conclusions come second

For more information about communications skills training visit the Corporate Coach Group website

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