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Clear Communication Skills

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Posted 23 January 2012 by Chris FarmerChris Farmer

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• Bespoke in-house training.
These can be tailored to your specific needs.
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You may find the following will help with the development of your communication skills training.

Clear communication skills

You live in a complex society that requires that you express yourself in words, both written and spoken.
You succeed only to the degree to which you can clearly express your thoughts both in the written and spoken form.

You need to be more clear, accurate, convincing and confident.

But for many, that is not easy!

In the hope it will help, I wrote the following:

In order to be more clear, accurate, convincing and confident you need to able to communicate the following:

1. Your goals

The very first thing to do is decide what your goals are.
In any situation it is important to determine what your objective is.
Never go into any business situation purposeless.

Why?
Because whosoever has the strongest sense of purpose will tend to be the most expressive and persuasive.
Whosoever has the weakest sense of purpose, will be forced to accept the will of those who do have a clear and distinct vision for the future.

So before you get there, decide what your goals are.

Your communication goals may be in order to:
Explain
Teach
Humour
Find out
Entertain
Question

Whatever is your goal, know what it is!
If you don't know what your goal is, then you won't hit it.

Example
Some trainers mistake "entertaining and humorous lessons" for "educational lessons".

2. Learn to give the exact meaning of your complex ideas

Many of your ideas have many elements and facets. It is important that you analyse your ideas into their various subsets and organise your presentation into a logical sequence.

Many people fail to communicate their message because they are disorganised speakers.

They mix categories; they offer no definitions; they ramble on, without getting to the point.

Don't let that be you.
Structure your message.
Structure your message logically.
Structure your message chronologically.
Structure your message hierarchically.

Don't ramble!

Communication Skills Training

Communication Skills Training

Do you ever think to yourself, "I know what I mean, but I can't explain it"? You need to be able communicate facts, feelings, information and ideas, in a clear, professional and confident manner. If you want to learn more about our communication skills training, please click here.

3. Give your plans for the future

Every goal you have should be accompanied by its own practical plan.
Without practical plans, your goals are worthless.
To every goal, always tie a practical plan.

When listening, ask for the same two things:

  1. What are your goals for the future?
  2. Where are your plans with which you will achieve your goals?

Then Listen carefully

Listen carefully to what others say to these two questions, because:

People are defined by their goals and plans for the future:

  • You are defined by your goals
  • You are defined by your plans

Three Examples

  1. An entrepreneur's goal is to build a business. She achieves it by writing her application for a bank loan.
  2. A thief's goal is to obtain that to which he has no right. He achieves it planning his next bank job with the boys.
  3. A drunk's goal is to get drunk. He achieves it by planning his next night out with the lads.

What's your goal? How are you going to achieve it?
What is his goal? How is he going to achieve it?
What is her goal? How is she going to achieve it?

4. Give your constructive criticism

You won't like all that you see or hear coming from other people,

Sometimes it is best to just let it pass. Don't argue for entertainment value.

But sometimes you must speak up because to remain silent would imply a sanction.

On such occasions you should (must) speak up.

On such occasions tell them four things in this order:

  1. That you judge the others proposition to be wrong
  2. On what grounds you judge it to be wrong
  3. What is your better alternative
  4. Why your alternative is superior to the original idea
  5. Don't confuse thinking and feeling

Thinking and feeling.

Your thoughts
Your thoughts are composed of your intellect, your knowledge and the conclusions that you have drawn.
Your feelings
Your feelings are composed of the emotional reactions you have to your own knowledge and the thoughts that accompany them.

Don't confuse thinking and feeling: It is usually more instructive to learn what you are thinking (i.e. your knowledge and the conclusions that you have drawn) rather than what is your emotional reaction.

  • Thoughts and knowledge are the causes of emotions
  • Emotional Feelings are reactions to thoughts
  • Causes precede reactions
  • Therefore thoughts precede emotions

Try to express your thoughts rather than your feelings.

Give the reason for the feelings rather than the feelings themselves.

Ask for the reason for the feelings
Ask for the thoughts and knowledge that are the causes of emotions, rather than the emotions themselves.

Summary of points

In order to be clearer, accurate, convincing and confident remember this:

  1. Whosoever has the strongest sense of purpose will tend to be the most expressive and persuasive.
  2. Never go into any business situation purposeless.
  3. Before you get there, decide what your goals are.
  4. Many people fail to communicate their message, because they are disorganised speakers.
    Don't let that be you.
  5. Structure your message chronologically.
  6. Structure your message hierarchically.
  7. When listening, ask for two things:
    1) What are your goals for the future?
    2) Where are your plans by which you will achieve your goals?
  8. Don't argue for entertainment value.
  9. On such occasions when you must argue, tell them four things in this order:
    1) That you judge the others proposition to be wrong
    2) On what grounds you judge it to be wrong
    3) What your alternative is
    4) Why your alternative is superior to the original idea
  10. Don't confuse thinking and feeling
  11. Give the facts and the reasons that underpin the feelings rather than the feelings themselves.

For more information about communication skills training visit the Corporate Coach Group website

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